Your privacy matters to us. This policy explains exactly what personal data nara69 collects, why we collect it, how we store and protect it, and the rights you hold as a player on our platform.
Before diving into the full policy, here are the six core principles that guide every data decision we make at nara69.
We only collect personal data that is strictly necessary to operate your account, process transactions, and meet our legal obligations. We do not collect data for its own sake.
All personal data is stored on encrypted servers using AES-256 encryption at rest and TLS 1.3 in transit. Access to your data is restricted to authorized personnel only, on a strict need-to-know basis.
nara69 will never sell, rent, or trade your personal information to third-party marketing companies or data brokers. Your data exists to serve your experience on our platform — nothing else.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a data request through our support team and we will respond within 30 days.
We maintain a clear record of what data we hold, where it is processed, and who has access to it. This policy is written in plain English — not in deliberately obscure legal language.
Our data protection practices are reviewed at least annually and updated whenever changes to our platform, service providers, or applicable regulations require it. Players are notified of material changes by email.
1.1 nara69 is an internationally licensed and regulated online betting and gaming platform serving players in Indonesia. We are committed to protecting the privacy and personal data of every person who interacts with our services.
1.2 This Policy applies to all data collected through the nara69 website, mobile-optimized browser interfaces, customer support communications (including Live Chat, WhatsApp, and email), and any other point of contact between you and nara69.
1.3 We process personal data in accordance with internationally recognized data protection standards. While Indonesia is our primary market, we apply a high baseline of data protection practice appropriate for an internationally operating platform serving players across Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and other Indonesian cities.
1.4 If you have any questions about how your data is handled, please contact our support team at any time. Contact details are provided in Clause 14.
2.1 nara69 collects personal data in the following categories:
Full legal name, date of birth, nationality, and national identity card (KTP) number. This data is collected during registration and KYC verification and is essential for confirming your identity and age eligibility (21+ requirement).
Email address, Indonesian mobile telephone number, and residential address. Contact data is used for account communications, transaction notifications, and customer support interactions.
Bank account details (including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata account numbers), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit amounts, withdrawal amounts, and transaction history. Financial data is required to process payments in Indonesian Rupiah (IDR) and to fulfill our anti-money-laundering (AML) obligations.
Photographs or scans of government-issued identity documents (KTP), selfies with identity documents, and — where required — proof of payment method documents. These are used exclusively for identity verification and fraud prevention.
IP address, device type and operating system, browser type and version, screen resolution, session timestamps, pages visited, game sessions played, bet history, and click patterns. This data is collected automatically and is used to maintain platform security, improve the user experience, and detect suspicious activity.
Records of Live Chat transcripts, WhatsApp message histories, and email correspondence between you and nara69 support staff. These records are retained for quality assurance, dispute resolution, and regulatory compliance.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, DOB, KTP number | Age & identity verification |
| Contact | Email, mobile number | Account & transaction comms |
| Financial | BCA/BRI account number, OVO ID | Payments, AML compliance |
| KYC Documents | KTP scan, selfie | Identity verification, fraud prevention |
| Technical | IP address, device info | Security, UX improvement |
| Communications | Chat transcripts, emails | Support quality, dispute resolution |
3.1 Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or participate in a promotion, you provide personal data directly to nara69.
3.2 Automatically through your use of the Platform: We collect technical and usage data automatically via server logs, session cookies, and analytics tools whenever you access the nara69 website. This does not require any action on your part.
3.3 From payment processors: When you initiate a transaction via a local bank (BCA, BRI, BNI, Mandiri, etc.) or an e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja), the relevant payment network may transmit transaction confirmation data to nara69 to facilitate settlement.
3.4 From game content providers: Our integrated game studios — including Pragmatic Play, Evolution Gaming, Pocket Games Soft, NetEnt, and Spribe — may share anonymized game session data (such as game outcomes, session duration, and wagered amounts) with nara69 for the purposes of account management and responsible gaming monitoring.
3.5 From identity verification services: Where we use third-party identity verification services, such services may return identity verification results (including confirmation of age and document validity) to nara69. nara69 does not retain your documents with such third parties beyond the verification itself.
4.1 nara69 processes personal data for the following purposes:
5.1 nara69 processes personal data on the following legal bases:
6.1 nara69 does not sell, rent, or otherwise trade your personal data to any third party. We share data only where necessary and as described below.
We share personal data with carefully vetted service providers who support our operations, including:
All service providers are bound by contractual data protection obligations and may only process your data on our documented instructions.
6.2 nara69 may disclose personal data to law enforcement, regulatory authorities, or other government bodies where we are legally compelled to do so, or where we believe in good faith that disclosure is necessary to protect our legal rights, prevent fraud, or address an imminent harm. Where permitted, we will notify you of such disclosure.
6.3 In the event of a merger, acquisition, or transfer of assets, nara69 may transfer personal data to the successor entity. Any such transfer will be subject to protections consistent with the standards set out in this Policy.
7.1 nara69 operates on internationally hosted infrastructure. As a result, some of the personal data we collect may be processed outside Indonesia. All data centers used by nara69 maintain industry-standard security certifications (including ISO 27001 and SOC 2).
7.2 Where personal data is transferred internationally, nara69 ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent transfer mechanisms recognized under applicable data protection law. The purpose of these safeguards is to ensure that your data is protected to a standard equivalent to that which applies within the source jurisdiction.
7.3 nara69 does not intentionally transfer data to jurisdictions that do not provide adequate data protection safeguards without first implementing the necessary protections.
8.1 nara69 retains personal data only for as long as necessary to fulfill the purposes described in this Policy, subject to the following retention periods:
8.2 When the retention period expires, personal data is securely deleted or irreversibly anonymized. Where full deletion is not technically possible (for example, in encrypted backups), the data continues to be protected and is not used for any active processing.
9.1 nara69 uses cookies and similar technologies to enhance your browsing experience, maintain session persistence, and improve the performance and security of the Platform.
These cookies are essential for the operation of the Platform. They enable core functionality such as secure login, session management, and account authentication. They cannot be disabled without impairing functionality.
These cookies allow us to analyze how the Platform is used, helping us identify popular pages, technical issues, and areas for improvement. Data collected is aggregate and does not directly identify you.
These cookies remember your preferences — such as language settings and display options — to deliver a more personalized experience.
9.2 You can control or delete cookies through your browser settings. Note that disabling certain cookie categories may affect the functionality and accessibility of parts of the nara69 platform. For detailed guidance on managing cookies, refer to your browser's help documentation.
10.1 nara69 employs a defense-in-depth approach to data security, combining physical, technical, and organizational controls:
11.1 As a nara69 player, you hold the following rights regarding your personal data:
11.2 To exercise any of these rights, contact our support team via Live Chat or email at [email protected]. We will respond to verified requests within 30 days. Where a request is complex or requires additional verification, we may extend this period by a further 30 days and will explain the reason for any delay.
11.3 Note that some rights may be subject to legal limitations — for example, we may be obligated to retain certain data for AML and financial record-keeping purposes even after you request deletion.
Submit a request and receive a comprehensive summary of the personal data nara69 holds about you within 30 days.
Notify us of any change to your personal details — such as a new mobile number — and we will update your record promptly.
Ask for your account and associated data to be deleted, subject to our legal record-keeping obligations.
12.1 nara69 is strictly for individuals aged 21 and over. We do not knowingly collect or process personal data from any person under the age of 21.
12.2 If we discover that an account has been registered by a minor, we will close the account immediately, remove any associated personal data, and return verified deposits to the original payment source where possible. Any winnings or bonuses associated with the underage account will be forfeited.
12.3 We encourage parents and guardians to use parental control software (such as web filtering tools) to prevent minors from accessing gambling websites, including nara69. If you believe a minor has accessed the Platform, please contact our support team immediately so that appropriate action can be taken.
13.1 nara69 may update this Privacy Policy from time to time to reflect changes in our data practices, technical capabilities, or applicable legal requirements. We will notify registered players by email at least 7 days before material changes take effect.
13.2 Your continued use of the nara69 platform after the effective date of an amended Policy constitutes acceptance of the revised terms. The "Last Updated" date at the top of this page indicates the most recent revision.
13.3 We recommend reviewing this Policy periodically to remain informed about how your personal data is protected.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the nara69 support team through any of the following channels:
14.2 For formal data protection requests, please direct communications to the email address above with the subject line "Data Protection Request — nara69". nara69 will acknowledge receipt of formal data requests within 3 business days.
14.3 If you are not satisfied with our response to a data protection request, you may request escalation to our senior compliance team by stating "Formal Data Complaint Escalation" in your communication. nara69 is committed to resolving all formal data complaints within 30 calendar days.
If you want to learn more about how nara69 safeguards your information, visit our FAQ, review our Terms & Conditions, or explore our Responsible Gaming commitments.